CONTACT US

Email:  contact@pasmadesign.com
Phone:  +38 (096) 090 60 50

If you have any questions, please fill out the form below and our team will be happy to help.

For any inquiries, suggestions or requests for collaboration please use the same contact form below or email us.

FREQUENTLY ASKED QUESTIONS

How do you make your products?

All of our products are handmade, and overproduction is undesirable or impossible as part of our continued environmentally responsible approach
We strive to make our most popular products available for immediate shipment, although in very limited quantities.

How long can I wait my product?

Because we focus on zero-waste production, we don't make inventory, we knit to order. We have a very small stock of the most popular items for quick shipments, but we just don't see it as practical to make all sizes in completely different colors. Unlike traditional fast fashion factories, we don't have hundreds of knitting machines, so when you place an order, your item goes into a queue system for production. This process can take anywhere from 1-4 weeks depending on the item.

Can I fully or partly customize my order?

Yes! We can discuss creating a custom size and color item just the way you want it - just choose your color and specify your wishes. If the product is custom made for you, please note that such products are considered individual and therefore non-refundable or non-exchangeable, and the production time and price of the item may vary.

How do I know about quality and organic?

We work only with certified yarns and say no to low-quality yarns. Each of our yarn purchases is hand-picked from trusted suppliers, and we always check colours and batches manually. If this is a custom order we are choosing everything personally.

CONTACT US FOR ANY QUESTIONS